Inclusive services & important information

Top-quality service at the PENZ HOTEL WEST

We want your stay with us to be as enjoyable as possible. Here is a list of all our inclusive services and important information about your visit to PENZ HOTEL WEST.

Please contact us if you have questions or require further information - we’re happy to help.

Kindly note that due to the COVID 19 Pandemic our sauna area is closed for the time being - thank you for understanding!


Inclusive services - free for our guests

  • Best price guaranteed when booking direct through the hotel’s website
  • Car park directly opposite the hotel
  • Wi-Fi throughout the hotel
  • Use of the sauna and gym, including bathrobe loan
  • Late check-out up to 14.00 without an additional fee
  • Web browsing station

Important for us

and our guests

  • Drinks, snacks and confectionery can be found in the vending machines on floor -1.
  • The water in all our taps is crystal-clear, refreshing water from the mountains and is perfectly safe to drink. Enjoy it to the full to quench your thirst and use it sparingly when bathing and showering.
  • As the Tirolean mountains are now experiencing tropical weather too, as a result of global climate change we have equipped our rooms with air conditioning. To protect our environment it switches off automatically, however, as soon as the temperature outdoors falls below 18° Celsius. All the windows can be opened, though, for ventilation!
  • We hope that you will enjoy a pleasant stay with us and we look forward to receiving your feedback. If you have a reason to complain during your stay, please tell us straight away and give us the opportunity to remedy the problem immediately. Our team is available 24 hours per day.


Location &


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