Inclusive services & important information

Top-quality service at the PENZ HOTEL WEST

We want your stay with us to be as enjoyable as possible. Here is a list of all our inclusive services and important information about your visit to PENZ HOTEL WEST.

Please contact us if you have questions or require further information - we’re happy to help.



Inclusive services - free for our guests

  • Best price guaranteed when booking direct through the hotel’s website
  • Car park directly opposite the hotel
  • Wi-Fi throughout the hotel
  • Use of the sauna and gym, including bathrobe loan
  • Late check-out up to 14.00 without an additional fee for bookings through our homepage or directly with our team

Your well-being ...

is a matter close to our hearts

We have made the conscious decision to provide our guests with only high-quality natural cosmetics made in Austria. NATURE, the cosmetic line we have selected, combines valuable, purely plant-based active ingredients with natural mountain spring water and modern design. Feel nature in all its facets on you skin and pamper yourself with high quality ingredients from controlled organic cultivation.

  • 100% Made in Austria
  • Skin compatibility dermatologically approved
  • From controlled organic cultivation
  • With valuable Tyrolean mountain spring water
  • Vegan & without animal testing

We with you a pleasant and relaxing stay!

Important for us

and our guests

  • Drinks, snacks and confectionery can be found in the vending machines on floor -1.
  • The water in all our taps is crystal-clear, refreshing water from the mountains and is perfectly safe to drink. Enjoy it to the full to quench your thirst and use it sparingly when bathing and showering.
  • As the Tirolean mountains are now experiencing tropical weather too, as a result of global climate change we have equipped our rooms with air conditioning. To protect our environment it switches off automatically, however, as soon as the temperature outdoors falls below 18° Celsius. All the windows can be opened, though, for ventilation!
  • 2 e-charging stations are available for electric vehicles for those traveling in an environmentally friendly way.( charging not included in the room rate)
  • We hope that you will enjoy a pleasant stay with us and we look forward to receiving your feedback. If you have a reason to complain during your stay, please tell us straight away and give us the opportunity to remedy the problem immediately. Our team is available 24 hours per day.


Innsbruck Welcome Card

Your ticket to unlimited happiness

Experience Innsbruck: The guest card for Innsbruck – the Welcome Card – is included for you with a stay of 2 nights or more. The numerous included services, such as free public transport in the city and region, free lift rides up in the mountains and a wide variety of leisure activities, make this card the ideal companion for your holiday in Tyrol.


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